FREQUENTLY ASKED QUESTIONS

Real, wearable custom apparel-not a digital file, a template, or a DIY project. The builder is simply the fast part. Our team handles the actual apparel item, decoration, quality check, and shipping.

Stryder is a Utah-born custom gear company founded in 2019. We have real people, real equipment, and a real production floor in Northern Utah. We are currently in over 700 retail locations across the country and several National Parks.

Choose an item, pick your decoration method, add your artwork or text, and adjust the design until it looks right. Review the details, place your order, and we'll take it from there. If we have questions, we will reach out.

Designing it is. Making it still takes real people and real craftsmanship. You can build your merch in a few minutes; we’ll take the proper time to make sure the physical version deserves a spot on your head.

Yep. One is a perfectly respectable number. If you need more, quantity discounts are automatically reflected as you build your order.

Absolutely. Pricing adjusts with quantity in the builder. Planning a larger order for a business, team, event, retail shop, or an alarming number of friends? Contact us and we'll help you find the best setup.

The price shown includes the apparel and the customization options you selected. Shipping and applicable taxes are shown at checkout. If your artwork needs more than normal production cleanup, we'll talk with you before adding any charge. Surprise fees are a terrible surprise.

No. There are no setup fees. The price you see in the builder for the hat and options you chose is what you pay, and shipping and applicable taxes are shown at checkout.

Yes. Design help is free. Our team reviews your artwork and design at no charge, and we will contact you before production if anything needs adjusting.

There are no minimums. You can order a single hat, and quantity discounts kick in automatically as your order grows.

Yes. A real person on our team reviews every order for placement, scale, and production quality before anything is made.

Yes. Upload your logo, illustration, photo, or other artwork directly in the builder or use the built-in AI builder. Just make sure you own it or have permission to use it. Finding an image on Google does not make it yours. The internet remains inconvenient that way.

Vector files such as AI, EPS, SVG, or vector PDF usually produce the cleanest result. A high-resolution PNG with a transparent background also works well. If that sentence meant absolutely nothing to you, upload the best file you have. We’ll take a look.

Send us the best version you have. Our team will check it before production and contact you if it needs attention. We would rather pause and fix a problem than manufacture a tiny, blurry crime scene.

Yes. The builder makes ordering fast, but it does not replace human judgment. A member of our team checks your design for placement, scale, legibility, and production quality before it is made. We may make small production adjustments, such as centering or sizing, but we won't quietly redesign your work.

The builder gives you a live digital preview as you design. That preview is what you review and approve when you place the order. If our production review finds that a necessary change would noticeably affect the design, we’ll contact you before making it.

The preview is a close visual guide, not a photograph of the finished product. Screen colors, hat materials, thread, patch materials, texture, and natural variation can all create small differences. Placement and scale may also vary slightly from item to item. The goal is to protect the look and intent of your design-not chase pixels with a ruler.

Almost anything, but not literally anything. We may decline artwork that is illegal, hateful, threatening, or that appears to violate someone else's copyright or trademark. By uploading artwork, you confirm that you have the right to use it.

Yes, as long as you have the right to use it commercially. Zoom in before ordering-AI is impressively confident about misspelled words, strange fingers, and details no human requested. We'll check production quality, but you are responsible for approving the actual content and spelling.

You keep ownership of the artwork you upload. We use it to produce your order; we do not turn customer logos or custom designs into Stryder catalog art. We will only share a custom project publicly with permission.

Your apparel is customized and quality-checked by our team in Northern Utah. We source blank products from established manufacturers and suppliers, and the country of origin varies by brand and style.

The builder includes the styles and combinations we can offer efficiently online. If you need a specific brand, unusual color, specialty placement, or larger custom program, contact us. We have more tricks in the shop than we put on one webpage.

No. Crown height, profile, bill shape, closure, and overall fit vary by style. Check the product details before ordering, especially if you already know that high-profile crowns make you look like you are hiding snacks up there.

Inventory can change quickly. If a selected product becomes unavailable after you order, we'll contact you with the closest alternatives or offer a refund for the unavailable item. We won't quietly swap your item and hope you don't notice.

Yes. Sign in to your account to find a previous order, or contact us with the original order number. We’ll use the saved order details whenever possible, but hat availability and pricing may change over time.

Logan, Utah. Every item is decorated and quality-checked by our team at our production floor in Logan, Utah.

Our standard production time is 7-10 business days after your order is placed and any required design questions are resolved. Shipping time is additional. Your estimated ship window will be shown at checkout, and we'll contact you if something unexpected changes it.

Maybe-but ask us before ordering. Tell us the date your order needs to be in your hands, not just the date of your event. We'll check production capacity and shipping time and give you an honest answer. Paying for faster shipping does not make the production part travel through time.

Shipping is calculated at checkout based on the order and destination. You'll receive tracking information by email when the order leaves our shop. Carrier delivery dates are estimates and may be affected by weather, holidays, or the occasional package that chooses adventure without permission.

Yes. Select local pickup at checkout. We'll email you when the order is ready-please wait for that message before making the drive.

Yes. Available international shipping options will appear at checkout. The customer is responsible for any duties, taxes, brokerage fees, or customs delays charged by the destination country.

Standard turnaround is 5-10 business days of production time after your order is placed, plus shipping time. Your estimated ship window is shown at checkout, and rush options may be available. Contact us with your in-hands date and we will give you an honest answer.

Contact us immediately. Because every item is custom and production may begin quickly, changes and cancellations are not guaranteed once an order is placed. If we have not started purchasing, preparing, or decorating your items, we’ll do our best to help. Once custom production begins, the order cannot be canceled or refunded.

Because custom items are made specifically for you, they cannot be returned because of a change of mind, fit preference, or an approved design choice. If we made the wrong item, produced it incorrectly, or it arrived defective, that is different. Contact us within 14 days of delivery with your order number and clear photos, and we’ll make it right.

Send us your order number and photos of the item and packaging within 14 days of delivery. If the problem is ours, we’ll replace or remake the affected item. No scavenger hunt. No twelve-step support maze. Just let us see what happened so we can fix it.

Spot-clean it gently with cool water and mild soap, then reshape and air-dry. Avoid the washer, dryer, dishwasher, and any other appliance chosen during a moment of optimism. Follow any care instructions listed with your specific hat or decoration material.